Return And Refund Policy

Last Updated: October 2, 2026

At Baeunderartsco, customer satisfaction is important to us. This Return and Refund Policy explains how to request a return or refund for purchases made through our online store.

1. Return Request Window

Customers may submit a return or refund request within 30 days after the order has been delivered.

Requests submitted after the 30-day period may not be eligible for a return or refund, except where required by applicable law.

2. Return Eligibility

To be eligible for a return, items should generally meet the following conditions:

  • Items are unused and unworn.
  • Items are unwashed and in their original condition.
  • Original tags and packaging are included where applicable.
  • Proof of purchase or order number is provided.

Items that are damaged, defective, incorrect, or materially different from the order should be reported to our support team for assistance.

3. How to Request a Return

To begin a return or refund request, please contact our customer support team and provide:

  • Your order number.
  • The item you wish to return.
  • The reason for your request.
  • Photos of the item if it is damaged, defective, or incorrect.

Our support team will review your request and provide return instructions when applicable.

Please do not send items to an address different from the return instructions provided by our support team.

4. Return Shipping

Return shipping arrangements and any applicable return shipping costs will be communicated during the return authorization process.

If an item arrives damaged, defective, or incorrect, please contact us before arranging its return so that we can review the issue and provide appropriate instructions.

5. Refund Approval

Once a returned item is received, where a return is required, it will be inspected to determine eligibility.

We will notify you whether your refund has been approved or declined.

6. Refund Processing Time

Approved refunds will be issued to the original payment method whenever possible.

Please allow approximately 10 business days for the refund to appear in your account after the refund has been processed.

The actual posting time may vary depending on your bank, card issuer, or payment provider.

7. Exchanges

If you need a different size, color, or item, please contact our support team to confirm available options and applicable procedures.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly with your order number and supporting photographs.

We will review the issue and work with you on an appropriate resolution in accordance with applicable law.

9. Contact Information

Store Name: Baeunderartsco

Address:  436w.12th st, Bar Nunn, WY 82601, USA

Email: support@baeunderartsco.com

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time (MT), excluding public holidays.