Return And Refund Policy

At Baeunderartsco, we want you to be satisfied with your purchase. We accept returns and exchanges for both defective and non-defective products within 30 calendar days of delivery, subject to the conditions below.

30-Day Return and Exchange Window

You may request a return or exchange within 30 calendar days of receiving your order.

Return or exchange requests submitted more than 30 calendar days after delivery are not eligible.

Product Condition

For non-defective returns and exchanges, products must be returned in new condition.

To qualify, the item must be:

Unworn
Unwashed
Unused
Unaltered
Free from stains, odors, damage, or signs of wear
In its original condition

Defective, damaged, or incorrect products are also eligible for return or exchange if the issue existed when the item was delivered.

If you receive a defective, damaged, or incorrect product, please do not wear, wash, use, or alter the item beyond what is reasonably necessary to inspect the reported issue.

Products that have been worn, washed, used, altered, or damaged by the customer after delivery are not eligible for return or exchange.

Defective, Damaged, or Incorrect Items

We accept returns or exchanges within 30 calendar days of delivery if:

The item arrives defective.
The item is damaged upon delivery.
You receive the wrong product.
You receive the wrong size, color, design, or personalization compared with your order.
The item has a manufacturing or production defect.
The item is significantly different from the product description.

Please contact us within 30 calendar days of delivery and provide:

Your order number
A description of the issue
Clear photos showing the problem, when applicable

We will review your request and provide return or exchange instructions if the request is approved.

Non-Defective Returns

We also accept returns of non-defective products within 30 calendar days of delivery, including situations such as:

You changed your mind.
You ordered the wrong size.
The item does not fit as expected.
You selected the wrong color or product option.
You no longer want the item.

All non-defective returned products must meet the new-condition requirements described above.

Exchanges

We accept exchanges within 30 calendar days of delivery.

Products submitted for a non-defective exchange must be in new, unworn, unwashed, unused, and unaltered condition.

Please contact us before sending an item back so that we can provide return instructions.

Exchange availability may depend on current product, size, color, design, or personalization availability.

Return Method

All approved returns and exchanges must be sent by mail.

Please do not send an item back before contacting Baeunderartsco and receiving return authorization and return instructions.

Customers are responsible for securely packaging the returned item and mailing it to the return address provided by our customer support team.

Returns sent without prior authorization may not be accepted.

Return Label and Return Shipping Costs

Customers are responsible for obtaining and paying for their own return shipping label.

Baeunderartsco does not provide a prepaid return shipping label.

Return labels are not included inside the original package.

Customers are responsible for return shipping costs associated with approved returns and exchanges, unless otherwise required by applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been completed.

Baeunderartsco is not responsible for returned packages that are lost or damaged in transit before they are received by us.

Restocking Fee

Baeunderartsco does not charge a restocking fee for approved returns or exchanges.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Baeunderartsco will process approved refunds within 10 calendar days after the returned item has been received and inspected.

After the refund has been processed, your bank, credit card company, or payment provider may require additional time for the funds to appear in your account.

Processing times after we issue the refund are controlled by your financial institution or payment provider.

Original Shipping Charges

Return shipping costs are the customer's responsibility.

Any original shipping charge paid when placing the order is non-refundable unless otherwise required by applicable law.

How to Start a Return or Exchange

Before sending any product back, please contact Baeunderartsco and provide:

Your order number
The reason for the return or exchange
Clear photos if the item is defective, damaged, or incorrect

We will review your request and provide return instructions and the return mailing address if your request is approved.

Please do not send a return without prior authorization.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

If your order has already entered processing, production, or shipment, cancellation may no longer be possible.

If the order can no longer be canceled, you may request a return after delivery if the item qualifies under this Return And Refund Policy.

Contact Us

If you have questions regarding a return, exchange, or refund, please contact Baeunderartsco using the contact information provided on our website.

Please contact us before returning any item.